LEGAL INFORMATION

Terms and conditions

Introduction

Welcome to ENIGMA Plates. By accessing our website or placing an order with us, you agree to be bound by the following terms and conditions. Please read them carefully before making a purchase. These terms comply with UK trading standards and regulations for custom vehicle plates.

1. Company Information

ENIGMA Plates is a UK-based company specializing in the production of custom number plates, including 3D and 4D designs, in accordance with DVLA regulations.

2. Products & Customization

All number plates sold by ENIGMA Plates are intended for show use only, unless otherwise specified and compliant with DVLA requirements. It is the customer’s responsibility to ensure their plate complies with legal standards if used on public roads.
Plate Information:
Custom designs may vary slightly in finish due to material and manufacturing tolerances.
Display plates (e.g. for car shows or display vehicles) are not road-legal unless explicitly stated.

3. Orders & Payments

Orders are processed upon full payment. We accept major credit cards, debit cards, and secure online payments. Once production has begun, orders cannot be cancelled or modified.

4. Shipping & Delivery

We aim to dispatch all orders within 2–5 working days. Delays may occur during busy periods or due to custom requirements. ENIGMA Plates is not responsible for delays caused by third-party couriers.

5. Returns & Refunds

Due to the custom nature of our products, we do not accept returns unless the item is defective or an error has been made on our part. All issues must be reported within 48 hours of delivery, accompanied by photographic evidence.

6. Legal Disclaimer

ENIGMA Plates does not accept liability for any fines, penalties, or consequences arising from the misuse of show plates on public roads. Customers are responsible for ensuring the legality of plate usage.

7. Intellectual Property

All content on this site, including designs, text, images, and logos, is the property of ENIGMA Plates and may not be used or reproduced without prior written consent.

8. Privacy Policy

Customer data is handled in accordance with UK GDPR laws. We never sell or share your personal information with third parties without your consent. Please see our full Privacy Policy for more details.

9. Changes to Terms

ENIGMA Plates reserves the right to update these terms at any time. Changes will be posted on this page with an updated revision date.